FAQ

We aim to make this process as simple and stress-free as possible. To get started, reach out to us submit a reservation request form on our website. We’ll quickly respond with pricing and availability details.

To lock in your reservation and event date, a deposit of 30% of the invoice is required. This deposit must be paid within 5 days of receiving your invoice. If the deposit isn’t paid within this timeframe, your booking will be forfeited.

 

Yes, a refundable bond of $150 will be included in your invoice.

We understand that you will take care of our items, so this bond will be promptly refunded within 3 business days after your event, provided the hired goods are returned in good condition. It’s our way of ensuring everything goes smoothly for both of us!

Yes, we do! Our minimum spend is $150 (excluding GST) to ensure we can offer you the best service and selection. Let us help make your event unforgettable!

Our chairs are crafted from strong, durable plastic resin to ensure your guests’ comfort and safety. Here’s the weight capacity for each type:

• White Tiffany Chair: 150kg
• Gold Tiffany Chair: 200kg
• White Bentwood Chair: 150kg

Designed for both elegance and sturdiness, our chairs are perfect for any event.

Absolutely! We believe in exceeding your expectations. Schedule an appointment with us to view our chairs in person.

All viewings are by appointment only and can be easily arranged through our contact form. We look forward to showing you, our collection!

Unfortunately, we currently do not offer self-pickup options.

For your convenience and peace of mind, all our products are available for delivery only.

Our delivery and pickup services start from $100 (excluding GST) and are calculated based on the size of your order and distance from our location in Westmeadows 3049.

We prioritise your event setup and strive to accommodate your needs.

Typically, we aim to deliver your hired goods the day before your event and arrange pick-up the day after. Our delivery and pickup times are as follows:

Drop off/Pick up:

• Weekdays from 6:00 pm
• Weekends from 8:00 am

Please note, any pickups after 10:30 pm will incur an additional fee of $150 (excluding GST).

We are flexible and happy to work with you to create a schedule that suits both parties. For weekday events, alternative delivery times can also be arranged.

Please note that our invoices and quoted prices do not include the cost of setup. Upon delivery, the items will be delivered to your premises and will need to be set up by your team.

Accidents can happen, and we’re here to help. Please inform us immediately if any damage occurs.

A $60 (excluding GST) replacement fee per chair will be deducted from your bond for any breakage or damage.

For cushions, a $20 (excluding GST) replacement fee per cushion will apply if damaged.

If the bond does not cover the full cost of damages, we’ll issue an invoice for the remaining balance. Payment for any outstanding amount must be completed within 7 days. We appreciate your understanding and cooperation.

For more details, please visit our Terms and Conditions: https://rentmyevent.com.au/terms-and-conditions/

Our standard hire period is 24 hours, unless mutually agreed otherwise.

Please note that additional charges may apply for extended hire periods.

We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible.

Please note that the 30% deposit is non-refundable, as it secures the chairs exclusively for your event upon booking.

Weather Cancellations:

Unfortunately, we are unable to provide refunds for cancellations due to unforeseen weather conditions. We recommend having an indoor backup plan in place if your event is scheduled outdoors.

If the event is cancelled less than 7 days before the date, Rent My Event will retain 100% of the hire fee. We appreciate your understanding in these matters.

We recommend using our items primarily for outdoor events. If you choose to use them indoors, we encourage felt pads to be used where necessary.

Rent My Event is not responsible for any damage to floorboards.