FAQ

We aim to make this process as simple and stress-free as possible. To get started, submit a quote form on our website. We’ll quickly respond with availability and pricing.

To lock in your items and event date, a 30% deposit of your total booking cos is required. This deposit must be paid within 5 days of receiving your invoice. If the deposit isn’t paid within this timeframe, your booking will be forfeited.

Yes, a refundable bond of $150 will be included in your invoice.

We understand that you will take care of our items, so this bond will be promptly refunded within 3 business days after your event, provided the hired goods are returned in good condition. It’s our way of ensuring everything goes smoothly for both of us!

Yes, we do! Our minimum spend is $200 including GST and excluding delivery and pick up charges. This ensures that we can continue to offer you the most competitive prices.

Our chairs are crafted from strong, durable plastic resin to ensure your guests’ comfort and safety. Here’s the weight capacity for each type:

• White Tiffany Chair: 150kg
• Gold Tiffany Chair: 150kg
• White Bentwood Chair: 120kg

Absolutely! We believe in exceeding your expectations. Schedule an appointment with us to view our chairs in person.

All viewings are by appointment only and can be easily arranged through our contact form.

Unfortunately, we currently do not offer self-pickup.

For your convenience and peace of mind, all our products are available for delivery only.

Delivery and pick up fees are not included and are calculated separately based on the quantity of items hired, event location, accessibility, and collection time. For a complete quote, please fill out all required details on the Request a Quote page.

We prioritise your event setup and strive to accommodate your needs.

Typically, we aim to deliver your hired goods the day before your event and arrange pick-up the day after. Our delivery and pickup times are as follows:

Drop off/Pick up:

• Weekdays from 6:00 pm
• Weekends from 8:00 am

Please note, any pickup from 9:00 pm will incur an additional fee of $150 (excluding GST).

We aim to be as flexible as possible and are happy to work with you to create a schedule that suits both parties.

We are happy to set up the chairs and tables however, there is an additional charge for this. If you would like us to set up your event, please let us know in advance to ensure that both parties are on the same page.

If set up has not been requested,  the items will be delivered to your premises and any chairs that are part of your booking will be stacked.

Accidents can happen, and we’re here to help. Please inform us immediately if any damage occurs.

A $60 (excluding GST) replacement fee per chair will be deducted from your bond for any breakage or damage.

For cushions, a $20 (excluding GST) replacement fee per cushion will apply if damaged.

For a full list of charges, please refer to section 4.3 of our Terms and Conditions

If the bond does not cover the full cost of damages, we’ll issue an invoice for the remaining balance. Payment for any outstanding amount must be completed within 7 days. We appreciate your understanding and cooperation.

Our standard hire period is 24 hours, unless mutually agreed otherwise.

Please note that additional charges may apply for extended periods.

We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible.

Please note that the 30% deposit is non-refundable, as it secures the chairs exclusively for your event upon booking.

Weather Cancellations:

Unfortunately, we are unable to provide refunds for cancellations due to unforeseen weather conditions. We recommend having an indoor backup plan in place if your event is scheduled outdoors.

If the event is cancelled less than 7 days before the date, Rent My Event will retain 100% of the hire fee. We appreciate your understanding in these matters.

We recommend using our items primarily for outdoor events. If you choose to use them indoors, we encourage felt pads (at your own expense) to be used where necessary.

You will be required to remove the felt pads prior to us picking up the chairs.

Rent My Event is not responsible for any damage to floorboards.